If you've received cut flowers, you'll need to re-cut the stems before you put them in the vase to make sure they take up water. Never ever bash stems this is a real old wives tale and is actually the kiss of death to most flowers. Always cut the stems at a sharp angle using a knife if possible, or very sharp scissors. Place the flowers immediately in clean water, mixed with the flower food, or they'll dry out and you've defeated the object of cutting. Make sure there are no leaves sitting below the water line, as they rot and release a harmful bacterium which kills flowers. To maintain the look of your flowers, repeat the process three or four days later, removing any wilting or dead flower heads so that the water supply is sent to the flowers still blooming or, in the case of multi-headed varieties, still to open. Keep your flowers topped up with fresh water. If you are unsure of anything or have a question please feel free to call or send us an email.